Support |
Our Support PolicyWe have made a few changes recently to our support so please read further. This has been brought about because:
Having said all that we are perfectly happy to respond to any questions and to work with you to solve any problems. All our extensions have been thoroughly tested and WORK! - if they don't work on your install then there is something different about YOUR install compared to a standard Joomla installation.
If you have a problemIn the first instance please check your spam for lost downloads and while your there check that you provided a correct email address. You cannot believe the number of people that provide a wrongly spelt email!!! If still no luck CONTACT us and wait 36 hours for a reply... We are not permanently sitting at our email waiting on you to write - we do sometimes sleep so be patient! Remember the time difference especially as we have a lot of Aussie customers and we are in Europe. Yes, we have had people ring us at 3:30am! This may be old fashioned but we do expect politeness in all communication... If your not capable of that then please don't bother - go and learn some manners and then try again later. Tell us what the problem is
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Last Updated on Saturday, 24 December 2016 16:19 |